FISSION CYCLES PRIVACY POLICY Effective Date: May 27, 2026

At Fission Cycles, we build mechanical backcountry workhorses. We respect the dirt, the trail, and your privacy. We do not sell your personal data to third-party data brokers, we do not compile “psychological profiles” on your browsing habits, and we do not share your information with corporate investment conglomerates. This Privacy Policy explains how Fission Cycles (“we,” “our,” or “us”) collects, uses, and safeguards your information when you visit or make a purchase from fissioncycles.com (the “Site”).

1: COLLECTION OF PERSONAL INFORMATION

• When you interact with our Site, create an account, register a product warranty, or make a purchase, we collect specific information required to fulfill our contract with you.
• Order and Customer Information: We collect your name, billing address, shipping address, payment details (including credit card processing tokens), email address, and phone number. This data is strictly used to fulfill orders, process payments, arrange freight delivery, provide invoices/confirmations, and handle warranty claims.
• Device and Interaction Information: We automatically collect your IP address, web browser type, operating system, time zone, and details about how you navigate our Site (pages viewed, search terms). This data is collected automatically via log files, pixels, and cookies to ensure the website loads accurately and securely.
• Communications: If you contact our sales or support desks directly, we retain those records to provide customer support and resolve mechanical or technical inquiries.

 

2: DISCLOSURE AND SHARING OF DATA

• We only share your Personal Information with trusted service providers who are essential to running our business operations and fulfilling our contract with you:
• E-Commerce and Processing: We utilize WooCommerce to power our secure online storefront, manage customer accounts, and process your transactions safely.
• Logistics and Shipping: We share names, phone numbers, and physical addresses with freight lines and shipping couriers to deliver heavy-duty gear to your door.
• Legal Compliance: We may disclose information if required to comply with applicable laws and regulations, respond to a subpoena, or protect our operational rights and security.

 

3: TEXT MESSAGING & SMS PRIVACY

• If you voluntarily opt-in to receive text messages from Fission Cycles regarding order tracking, cart reminders, or marketing updates, your information is protected under strict mobile carrier guidelines:
• Mobile information will never be shared with third parties or affiliates for marketing or promotional purposes.
• This category excludes text messaging originator opt-in data and consent; your SMS consent information will not be shared or sold under any circumstances.
• You can opt out of automated text alerts at any time by replying “STOP”.

 

4: COOKIE POLICY & SECURITY

• Our Site uses essential, functional, and performance cookies to track your session through our multi-step checkout process, keep your shopping cart intact, and prevent transaction fraud.
• Necessary Checkout Cookies Include:
• • woocommerce_cart_hash (Tracks when cart data changes)

  • woocommerce_items_in_cart (Remembers items sitting in your cart)

  • wp_woocommerce_session_ (Connects your current session to your specific multi-step checkout process)

• Automated Fraud Prevention: To protect our business from credit card fraud and unauthorized access, our secure checkout system utilizes automated tools to temporarily denylist IP addresses or payment profiles associated with repeated failed transactions. This is a temporary security measure to block automated bots.

 

5: MINORS AND CHILDREN’S PRIVACY

• Fission Cycles does not manufacture toys. Our products and website are intended strictly for adults and individuals over the age of 18. We do not knowingly collect, maintain, or utilize personal information from children under the age of 13 in accordance with the Children’s Online Privacy Protection Act (COPPA). If any such information is discovered to have been collected erroneously, it will be deleted immediately.

 

6: YOUR STATE DATA RIGHTS (US RESIDENTS)

• Depending on your state of residence (including California, Texas, Virginia, Colorado, Connecticut, Utah, and others), modern state privacy laws grant you specific rights regarding your personal information, including:
• The Right to Know and Access: The right to request a copy of the specific data we hold regarding your transactions.
• The Right to Deletion: The right to request that we permanently delete your customer database records, subject to certain legal or auditing exceptions (such as open order tracking or tax record-keeping requirements).
• The Right to Correction: The right to request that we update or correct inaccurate personal or shipping data.
• We do not discriminate or adjust our pricing tiers against any consumer who chooses to exercise their data privacy rights.

 

7: CHANGES TO THIS POLICY

• We reserve the right to update or modify this Privacy Policy at any time to reflect changing operational, regulatory, or legal frameworks. Any changes will be posted immediately to this page with an updated effective date.

 

8: CONTACT INFORMATION

• For questions regarding our privacy practices, data deletion requests, or to update inaccurate account information, contact our desk directly:
  • By Email: fissioncycles.com 
  • By Mail: Fission Cycles, 140 Theodore Dr, Winchester, VA 22602