Customer Support

Our customer support team is available Monday – Friday from 9:00 am – 5:00 pm EST to answer all email inquiries submitted using the form below.

Phone support is also open from 9:00 am – 5:00 pm EST. To reach a member of our support team, please contact us at 1-855-777-6171.

Yes, we offer PayPal and Affirm financing at checkout.

Yes, you can download your manual from the listed manuals below.

User Manual SO & ST 500
User Manual FM 750.
User Manual FM 750x

Rear hub motors increase our eBike’s durability by transferring the force directly into the rear hub rather than through the chain. This drastically reduces the stress on the chain giving it a longer life. In the unlikely event that your chain would break, the hub motor, which operates separately from the chain, will still get you to your destination.

ST 500: The battery locks inside the frame and can be easily removed from the bottom of the downtube.

SO 500: The battery locks inside the frame and can be easily removed from the bottom of the downtube.

FM 750: The battery is attached to the top of the downtube and can be removed with a key.

FM 750x: The battery locks inside the frame and can be easily removed from the bottom of the downtube.

US 250: The battery is neatly concealed in the downtube.

XF 500: The battery is stored inside the toptube and can be removed, with a key, when the bike is folded.

FM 750x: Yes, you can simply remove the battery by unlocking it from the frame and then turn the release knob on the battery to release the battery from inside the frame. A key will be attached to your bike when you unbox it.

FM 750: Yes, you can simply remove the battery by unlocking it from the frame and then gently lifting up on the battery. A key will be attached to your bike when you unbox it.

ST & SO 500: Yes, you can simply remove the battery by unlocking it from the frame and then turn the release knob on the battery to release the battery from inside the frame. A key will be attached to your bike when you unbox it.

US 250: Yes, if the need ever arises, you can simply remove the battery by dropping out the bottom bracket and sliding the battery out. The bottom bracket is secured by three bolts that can be removed for easy access.

FM 500: Yes, if the need ever arises, you can simply remove the battery by unlocking it from the frame. A key will be attached to your bike when you unbox it.

XF 500: Yes, it can be removed, with a key, when the bike is folded.

No. Our founder’s background is in chemistry and physics. These systems actually decrease the overall range of the bike. Regenerative systems cause the bike to be heavier and have more motor resistance (required for regeneration). These two factors make them harder to pedal. You will be less tired and get more miles through normal pedaling.

Lithium-ion batteries are considered hazardous materials and must be shipped in compliance with strict federal regulations. Packaging a battery and getting the right paperwork in order takes extra time.

Packaging & certification
Before a battery even leaves our warehouse in route to you, it must go through Hazardous Material (HAZMAT) certification and approval, which takes about 2-3 business days from when you place your order. 

Transit time varies based on location
Regulations require batteries be delivered using ground transportation. Transit times will vary depending on your location in the US or Canada.

Track delivery time and status
When the battery leaves our warehouse, you’ll receive a confirmation email with a tracking number from the shipping courier (e.g. FedEx). The courier’s tracking number will give you delivery updates and timelines.