Limited Lifetime Frame Warranty
Fission eBike frames are warranted against factory defects for the lifetime of the original purchaser, as long as they remain the owner of the Fission eBike. This warranty is non-transferable. Your Fission frame is warranted against premature failure caused by faulty workmanship or materials, as determined by Fission Cycles. Frames must be returned to Fission Cycles at the owner’s expense for determination of defect and/or replacement. If a frame replacement is found to be warranted by Fission Cycles, a comparable frame (depending on availability) will be issued to the original purchaser. Front forks and suspension forks do not have a lifetime warranty.
Terms and Conditions of this Limited Warranty
How To Handle Warranty Claims
If your product is shipped to you and arrives damaged, please contact us directly by phone or e-mail within 3 working days from the date of delivery. Please note that any damage caused by shipping is not covered by any warranty, however, a claim may be filed with the shipping company and we will work together to resolve damaged goods on arrival. Minor scratches to components don’t necessitate replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if the item is functionally damaged. We will not cover any damage caused when the owner sets up their own shipping option including using a freight forwarding or similar service.