Refund and Returns Policy
Return & Refund Policy
Overview
Fission offers a 30-day return policy for electric bikes purchased directly from Fission Cycles.
Within 30 days, if you are not satisfied with the bike please contact Fission Cycles to receive a Return Authorization Number (RMA Number). We will provide you with the return shipping address. The buyer is responsible for the cost of return shipping and the product must be shipped insured and with a tracking number. When we receive the returned bike and complete an inspection, Fission Cycles will issue the customer a refund.
Guideline to receive a full refund
- The bike must be returned in the same condition that it was delivered to receive a refund. Refunds are processed less original shipping costs and a 20% restocking fee. In the event that the bike needs repaired or cleaned, Fission will deduct these costs before issuing the refund. The buyer is also responsible for safely packaging and returning the bike to us. Failure to safely package the bike that results in damage will be deducted from the refund. We suggest keeping the original packing material and box until you are sure the bike is the right fit for you. This way you will be able to safely repackage and re-secure the bike for return shipping.
- Returns are only available for customers ordering in the United States within the contiguous 48 states.
- Returns are not available on batteries or accessories.
- To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We work with the customer to repair defective or damaged products. If the issue can not be corrected then the product may be eligible for an exchange. This is determined on a case-by-case basis.
Need help?
Contact us at info@fissioncycles.com for questions related to refunds and returns.