CONTACT US
DIRECT SUPPORT LINE: 1-304-207-0575
EMAIL DIRECTORY: finance@fissioncycles.com
OPERATIONAL HOURS: Monday – Friday | 9:00 AM – 4:30 PM EST
Our technical team handles all structural, electronic, and logistical inquiries within these operating hours.
TECHNICAL SUPPORT TICKETING
All incoming inquiries are automatically logged into our technical queue. To ensure the fastest resolution, please include your bike model, serial number, and a clear photo or video of the component in question using our contact form.
MANUALS, DIAGNOSTICS & VIDEOS
For instant access to digital user manuals, smart display screen settings, and step-by-step mechanical assembly videos, please visit the Fission Technical Resource Hub. Most operational questions can be resolved immediately within our technical archive.
WARRANTY & VEHICLE PROFILE
If you are contacting us regarding a component replacement under our 12-Month Limited Warranty, your bike must first be registered. If you haven’t done so, please submit your frame information via our unified Warranty & Registration page before opening a claim.